Privacy policy

⚠️ Draft — structure is complete and accurate to how ReadyForm works, but the legal wording must be reviewed by a qualified advisor before public launch.

Who we are

ReadyForm (operated by The AI Agency) is the data controller for your account data and the processor for the video content you upload. Contact: info@theaiagency.ae.

What we process and why

• Account data (email, hashed password, account metadata) — to provide the service (contract).
• Uploaded video and derived data (transcripts, EDLs, renders) — to edit your video (contract).
• Security & audit logs (actions, IP for max 30 days) — security and abuse prevention (legitimate interest).
• Product analytics — only with your opt-in consent.

We never train AI on your uploaded content, and never use your data for marketing without separate opt-in.

Data residency

Account data and video files are stored in the EU (Supabase Frankfurt, Hetzner DE/FI). Transcription runs locally (no US audio API). Only transcript text and thumbnails — never raw video — are sent to AI providers. See sub-processors.

How long we keep it

• Source uploads: 90 days (180 for Agency).
• Renders: 30/60/90 days by plan.
• Previews: 7 days. Audit logs: 1 year. IP addresses: anonymized after 30 days.
• EDLs: kept while your account is active. Billing records: 7 years (legal requirement).

Your rights

You can access, export, correct, and delete your data. Export via Account → “Download my data”; deletion via Account → “Delete account” (7-day grace, then a permanent cascade delete across database and storage).

Cookies

We use strictly necessary cookies (auth/session) and optional analytics cookies that are off until you opt in via the consent banner.

Contact & complaints

Questions: info@theaiagency.ae. You may also lodge a complaint with your local data protection authority (in NL: Autoriteit Persoonsgegevens).

Last updated: 2026-06-06.